Driver onboarding
Structured profile, evidence, contract, and readiness flows that move drivers from invite to operational status.
The challenge
Why the obvious build path was too risky.
Driver compliance and DSP operations involve many moving parts: document collection, licence checks, right-to-work evidence, payroll inputs, deductions, vehicle records, scheduling, incidents, and communication. When those workflows are split across paper, spreadsheets, calls, and disconnected tools, managers lose visibility and drivers wait longer before they can start work.
The approach
How the work was made smaller, clearer, and more accountable.
- Mapped the driver lifecycle from first onboarding step through compliance, contracts, scheduling, payments, incidents, deductions, and ongoing support.
- Designed connected web and mobile journeys so DSP, compliance, and account teams could manage evidence while drivers had simple field-ready app flows.
- Built the product around practical compliance workflows including OCR-assisted document handling, DVLA and right-to-work checks, reports, vehicles, shifts, messages, payslips, and wellbeing support.
The outcome
What the team gained beyond shipped code.
- A complete compliance and operating layer for DSP driver management across web and mobile.
- Roughly 60-65% growth in the business supported during the engagement, with day-to-day operational time and manual effort cut by around 30%.
- Clearer manager visibility over driver progress, compliance status, operational documents, vehicles, payments, incidents, and reports.
- A driver app experience for submitting documents, signing contracts, viewing schedules and payments, reporting issues, and communicating with management.
